Utilities

Sununu’s Emergency Order #3 (March 17th) prevents NH utilities from disconnecting.

Green Mountain Power, Vermont Gas, and Vermont Electric Cooperation are also not disconnecting throughout the COVID-19 crisis.

Both States

LISTEN Community Services will be conducting Heating Helper appointments by phone only. Please call 603-448-4553 or email reception@listencs.org to be connected to a service coordinator.

New Hampshire

Town Welfare Office. All towns in New Hampshire are required to assist their residents with basic needs, which includes utilities. If you need financial help, contact your town or city hall and ask for the welfare official. If the welfare official is not available, ask for the town or city manager. 

City of Lebanon Human Services: Effective immediately, the Human Services office will no longer be offering walk-in hours.  The office will be open for appointments only from 9:00 am – 12:30 pm and 2:00-4:00 pm. Customers need to call (603-448-2944) or email: welfare@lebanonnh.gov to schedule an appointment.

Vermont

Southeastern Vermont Community Action (SEVCA): Appointments for housing assistance can be scheduled by calling Westminster office (802-722-4575 or 800-464-9951) or any satellite locations in Brattleboro, Springfield, WRJ, and Windsor. You can find your local contact number on the SEVCA website.  

CAPSTONE: Emergency electric assistance over the phone with a counselor. 1-800-639-1053Hea

Sununu’s Emergency Order #3 (March 17th) prevents NH utilities from disconnecting; this includes propane, fuel oil, and heating oil.

Both States

LISTEN Community Services will be conducting Electric Helper appointments by phone only. Please call 603-448-4553 or email reception@listencs.org to be connected to a service coordinator.

New Hampshire

Town Welfare Office. All towns in New Hampshire are required to assist their residents with basic needs, which includes heat. If you need financial help, contact your town or city hall and ask for the welfare official. If the welfare official is not available, ask for the town or city manager. 

City of Lebanon Human Services: Effective immediately, the Human Services office will no longer be offering walk-in hours. The office will be open for appointments only from 9:00 am – 12:30 pm and 2:00-4:00 pm. Customers need to call (603-448-2944) or email: welfare@lebanonnh.gov to schedule an appointment.

Vermont

Southeastern Vermont Community Action (SEVCA): Appointments for fuel assistance can be scheduled by calling Westminster office (802-722-4575 or 800-464-9951) or any satellite locations in Brattleboro, Springfield, WRJ, and Windsor. You can find your local contact number on the SEVCA website.  

CAPSTONE: Emergency fuel assistance over the phone with a counselor. 1-800-639-1053

 

For NH  people who are denied a fuel delivery due to a past balance, but are currently low on fuel and are able to pay for a minimum delivery.  If they wish to file a complaint with the Consumer Protection Bureau they can do so online at https://www.doj.nh.gov/consumer/complaints/index.htm .

Comcast announced it would not impose late fees or disconnect customers who call and say they can’t pay their bills. The cable/internet service provider also said it would provide unlimited data to all customers and Wi-Fi hotspots would also be free. Standard eligibility rates will apply for Comcast (for wifi) after December 31st ,2020. 

Click here for a list of public WiFi hotspots in Vermont.

Other resources:

 Internet Essentials through Comcast – Affordable Internet for low-income, eligible households. . In response to emergency measures associated with Coronavirus (COVID-19), Internet Essentials will increase speeds from 15/2 Mbps to 25/3 Mbps for all customers automatically, and new customers will receive 2 free months.
Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet customers. For a map of Xfinity WiFi hotspots, visit xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
Consolidated Communications – 1-800-240-5019. Free installation and 2 months free.  New subscriptions only.
VT Department of Public Service: New Connectivity Resources to Support You During the COVID-19 State of Emergency in VT
Guide to Internet Sources in VT

Sununu’s Emergency Order #3 (March 17th) prevents NH utilities from disconnecting; this includes phone service.

Lifeline and Link Up policy change

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